FAQ
Questions, answered.
What business owners usually ask before trying Kavyra, from coaching institutes to clinics and offices.
Getting started
How long does setup take?
One setup call of about 45 minutes, on video. You share your details, such as timings, fee dates and common questions, and we connect everything. WhatsApp also runs its own checks on business numbers, which can take a few days. We tell you the expected timeline for your number on the call.
Do I need a new phone or app?
No. If you keep your existing number, your team keeps using the WhatsApp Business app on the phone they use today. There is nothing new to install. If you choose a new, dedicated number instead, we show you on the call how your team replies on it.
What do I need to start?
Your business WhatsApp number (or a decision to use a new one), a Facebook login to confirm the connection, and your details: timings, fee or appointment dates, and the questions people ask most.
Is there a free trial?
Yes. Early partners get a free 1-week pilot with their real parents or clients. There is no obligation to continue afterwards.
Who is Kavyra for?
We start with coaching institutes and teachers. Kavyra also works for gyms, clinics, lawyers, CAs, consultants and small companies, or any business that answers the same WhatsApp questions every day.
Your number and data
Can I keep my own number?
In most cases, yes. Kavyra works with your existing business WhatsApp number where WhatsApp allows it, and your staff keep using the WhatsApp Business app alongside it. Not every number or country qualifies, so we confirm this for your number on the first call. If it does not qualify, or you prefer a fresh start, you can use a new, dedicated number.
Will my customers notice a change?
They message the same number as before. The difference is that common questions now come with tappable buttons and get answered straight away.
Is my customers' data safe?
Messages are carried through the official WhatsApp Business Platform. We use your customers' details only to run your desk, we never sell them, and we delete your data on request when you stop. Our privacy policy explains this in full.
Who can see the chats?
Your team sees every chat in the WhatsApp Business app, as before. Kavyra's system reads messages only to send the right replies. We look at chats only when you ask us to, or when we need to set up or fix your desk.
What if WhatsApp changes its rules?
We follow WhatsApp's official rules for business messaging. If a change affects your setup or your costs, we tell you before it takes effect and explain your options.
Costs
What does it cost?
Early partners start with a free 1-week pilot. After that there is one monthly plan from Kavyra with a message allowance included. The price depends on your size and message volume, so we quote it after a short call, in writing, before you pay anything.
Who pays WhatsApp message charges?
WhatsApp charges businesses for some types of messages. With Kavyra, a message allowance is included in your monthly plan, so you get one bill from us instead of separate charges. If you regularly need more than your allowance, we agree any extra charge with you in writing first.
Can I stop any time?
Yes. The plan runs month to month, so you can stop at the end of any billing month. Your WhatsApp number stays yours.
Day to day
Can I still reply by hand?
Yes. Automatic replies handle the common questions, and your team can read every chat and reply from their phone whenever they want.
What happens when a question is not covered?
The message waits in the chat for your team, who reply in the WhatsApp Business app as usual.
Can I change the replies later?
Yes. Send us the change, for example new batch timings or a holiday date, and we update your desk.
Can I send a notice to everyone at once?
Yes, to people who have agreed to receive messages from you. Notices use message formats that WhatsApp approves in advance, and we set these up for you.
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Still have a question?
Ask us directly. We are happy to explain how Kavyra would work for your business.
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