Terms of service

Last updated: 9 November 2026

These terms apply to this website and to the Kavyra service. Kavyra is a sole proprietorship of Divyanshu Raj, based in Bihar, India. "We" and "us" mean Kavyra. "You" means the business or person using the website or the service.

1. The service

Kavyra is a WhatsApp client desk. It adds automatic replies, reminders and status updates to a business WhatsApp number through the official WhatsApp Business Platform. Where WhatsApp allows it, this can be your existing business number, used alongside the WhatsApp Business app. Otherwise, we set up a new, dedicated number. What exactly we set up for you is agreed on the setup call.

2. Free pilot

Early partners may be offered a free 1-week pilot. The pilot is free of charge, and there is no obligation to continue afterwards. We may limit the number of pilots we run and decide which businesses we offer them to.

3. Plans and payment

After the pilot, the service is offered as one monthly plan that includes a WhatsApp message allowance. We tell you the price in writing before you start paying. If your usage goes above the allowance, we agree any extra charge with you in writing before it applies. Invoices are payable in Indian rupees, and applicable taxes are added where required.

4. Your responsibilities

• Message only people who have agreed to hear from you, and get a parent's or guardian's consent where the law requires it.
• Give us accurate information, such as timings, fee dates and results, and keep it up to date.
• Follow WhatsApp's Business and Commerce policies and the law, and do not use the service for spam or unlawful content.
• Keep access to your WhatsApp Business app and Facebook account secure.

5. Your number and WhatsApp

Your WhatsApp number and account remain yours. WhatsApp is operated by Meta, and its availability, features, rules and message charges are decided by Meta, not by us. If WhatsApp changes its rules in a way that affects your setup, we will tell you and work with you on the options. We are not responsible for decisions WhatsApp or Meta make about your account.

6. Data

Our privacy policy explains how we handle personal data. For the messages and customer data that pass through the service, we act on your instructions and use that data only to provide the service to you.

7. Stopping the service

The plan runs month to month. You can stop at the end of any billing month by telling us before the next month starts. We may suspend or end the service if you seriously break these terms or WhatsApp's policies. When the service ends, we disconnect Kavyra from your number and, on request, delete your data, except for records we must keep by law.

8. Availability and liability

We work to keep the service running reliably, but we cannot promise it will always be uninterrupted or error-free, especially where the cause lies with WhatsApp, Meta, internet providers or other services outside our control. As far as the law allows, our total liability to you for any claim is limited to the amount you paid us in the three months before the claim. We are not liable for indirect losses, such as lost profit or lost business.

9. Changes

We may update these terms. If a change affects a paying client, we will tell you before it takes effect.

10. Law and disputes

These terms are governed by the laws of India. We will first try to settle any disagreement by talking. If that does not work, the courts in Bihar, India, have jurisdiction.

11. Contact